June 16, 2008

Wendy explains the why of “why”

Filed under: Set the tone by Meryl Runion |

When Employee Engagement Consultant Wendy Mack was two, she was nicknamed Wendy Why-Why because she asked so many question. As a management consultant, she still asks why, and recommends on her blog that managers get in the practice of explaining why when they make a request or implement a change.

A two-year-old who asks why constantly can be tedious, and so can an employee. But inquisitive thinking should be encouraged. In PowerPhrases! I advise caution in how to use the word “why” so it doesn’t sound like you’re implying they don’t have good reasons. But don’t stop asking, and don’t shut down others who ask you why.

Better yet, tell them why before they have to ask. When faced with a “Wendy (or Wally) Why-Why,” become a “Betty (or Bobby) Because-Because.”

Cute, I know. And effective. Visit Wendy’s blog to learn more whys of asking why.