Meryl Runion's Management Skill Training Blog on the Communication Challenges facing Managers and Supervisors in the workplace

 

June 16, 2008

Can we change the tone of our conversation? ~ PowerPhrase

Filed under: PowerPhrases by Meryl Runion |

Lynda and Karen were having a disagreement, and it seemed to Lynda that Karen was examining her words with a microscope to argue with what seemed tangential to Lynda.

Lynda said,

  • Can we change the tone here? I’m not trying to be contentious. I’m trying to figure out what’s going on. I agree that my word choice isn’t always perfect. Can you accept the idea that I’m trying to work with you, not against you?

Lynda’s words worked.

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